Shared expense items
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- SplitWise North
- SplitWise North Technologies Inc.
- +1-416-555-0187
- [email protected]
- 88 Queens Quay West, Suite 2500, Toronto, ON M5J 0B8
- Greater Toronto Area and remote across Canada
- Mon-Fri: 9:00 AM - 6:00 PM EST
- Business Number (BN): 484126390RC6207
- Ontario Corporation Number: 499475624
- SplitWise North offers a service-based expense management platform for Canadian residents. When you select a service plan, add a group, or proceed through checkout, you are entering into a service agreement with SplitWise North Technologies Inc. The terms summary covers what you can expect from the service, how bookings and access work, and what you are responsible for as a user. You can request, confirm, change, or cancel a service plan through your account dashboard or by contacting our support team. All service requests are subject to availability and to these commercial terms. We do not provide physical goods, and the service is delivered digitally through your online account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you believe your account has been compromised, contact us immediately. We may change service features, pricing, or availability with reasonable notice, and any changes will be reflected on the site or in your account. For questions about your order, booking, or service access, use the contact page or the support route listed in your account.
- We accept payment via major credit cards and other methods as displayed at checkout. Payment is due at the time of booking or purchase. We use secure third-party payment processors.
- Fulfillment for SplitWise North is completed as soon as your service booking is confirmed and your account is activated. You will receive access to the expense management tools and any included features through the online platform. No physical products are shipped, and all fulfillment occurs digitally. If you encounter any issue with fulfillment or access, please contact support for assistance.
- When you book a service session or consultation through SplitWise North, the booking is a request for our time and support, not a purchase of a physical product. You may cancel without charge up to 24 hours before the session starts by using the contact form or replying to the confirmation email. Cancellations made later than 24 hours may be treated as a no-show and may not be eligible for a refund, except in verified emergencies or when the problem is caused by our system. If we cancel your session, you may choose a rescheduled time or a refund of any amount you paid for that session. Refunds are processed to the original payment method within ten business days. We do not refund sessions that you attended, custom setup work that has already been completed, or any portion of a group plan that has been used. Please review the booking confirmation carefully and contact us before the session if you need to change or cancel it.
- When you book a service with SplitWise North, you will receive a confirmation message with your booking details and access instructions. Please review the confirmation carefully and contact us if any information is incorrect. Your service is considered confirmed once payment is processed and confirmation is sent. We reserve the right to modify service features as described in the Terms of Service.
- Cancellation and refund rules for SplitWise North service sessions are designed to be simple and fair. You can cancel a confirmed session at no cost when you notify us at least 24 hours before the start time. To cancel, send a message through the contact page or reply to the confirmation email and tell us which session you want to cancel. If you cancel with less than 24 hours notice, we may apply a missed session fee, but we will remove that fee when there is a documented emergency or a technical failure on our side. If we cancel the session, you can pick a new time or receive a full refund for that session. Refunds go back to the original payment method within ten business days after approval. No-shows and sessions that you attended are not refundable. If you think a fee or refund decision is wrong, contact us and we will review the booking record and reply within three business days. This policy does not limit any rights you may have under Canadian law.
- Booking a service session with SplitWise North is a way to get direct help with setting up, organizing, or reviewing your shared expense tracking. After you submit a booking request through the contact form, we will confirm the date and time by email before the session is considered reserved. Your confirmation message will list the session time, the topics you asked about, and any preparation steps we recommend. Please read that message and tell us promptly if any detail is wrong. You can prepare by collecting the shared expense records, member names, and payment questions you want to cover, but do not send full card numbers or passwords by email. We will send a reminder before the appointment and keep the session focused on practical setup and usage support. If you need to change the time or the topics, contact us before the session and we will do our best to adjust the booking. Sessions are not financial, legal, or tax advice, and our examples are only to show how the tool works. For booking help, use the contact page or reply to the confirmation email with your name and session details.
- You may request a change to a booked service session by contacting us before the session start time. Changes can include moving the appointment to a different date or time, adjusting the topics you want to discuss, or changing the number of participants in a group setup review. We will confirm the change by email and send you an updated session summary. If the new time is not available, we will offer the next closest open slot or keep the original booking. Changes requested with less than 24 hours notice may be treated as a cancellation and a new booking, depending on availability. We do not charge a change fee for the first reschedule when you contact us more than 24 hours before the session. Repeated reschedules or changes made after the session has started are handled on a case-by-case basis and may not be possible. To request a change, use the contact form or reply to the confirmation email and include the session details you want to update.
- Support for the SplitWise North service is available through the contact page during the published business hours. When you contact us about a booking, a payment, a shared expense record, or a cancellation request, we will need your registered email address, the relevant transaction or group identifier if available, and a clear description of the issue. We may also ask for the date of the transaction or the name of the group to help us locate the record. We do not ask for full payment card numbers or passwords through the contact page, and you should not include those details in any message. If a support request is incomplete, we may need to ask for more information before we can act. Our goal is to respond to complete support requests within five business days, but complex requests, such as corrections to historical records or reviews of multiple transactions, may take longer. We will tell you if a request needs more time. If you contact us about a refund or cancellation, the support team will explain the applicable terms and help you submit the request, but the final decision is made under the refund and cancellation policy. We do not provide legal, financial, or tax advice through support. If you ask a question that is outside the scope of the service, we will try to point you to the relevant policy or suggest where you can find appropriate professional help. For privacy requests, including access, correction, or withdrawal of consent, you can use the contact page, and we will process the request according to the privacy policy. For cookie or tracking preferences, you can adjust your settings on the site or contact support for help. If you are not satisfied with a support response, you may ask for a review by a senior team member. Please explain what you believe was missed and provide any additional information that could help the review. Escalated reviews are handled separately, and we will send you a written reply with the outcome. Support requests are processed in the order they are received, except for urgent security matters, which we prioritize. If you believe your account has been accessed without your permission or you see a transaction you did not authorize, contact support immediately and include the word urgent in the subject line. We may ask you to verify your identity before we discuss account details. This support contact section applies to users of the SplitWise North service in Canada. If you are outside Canada, we will still try to help, but response times and the way we handle certain privacy or payment questions may differ. We do not publish a separate support form; the contact page is the single entry point for support and complaints. By contacting support, you agree to provide accurate information and to allow us to use that information only to respond to your request and to keep a record of the conversation as needed. We may retain support records for as long as required to resolve the matter and meet our legal obligations, after which they are handled according to the privacy policy. This section does not limit any rights you may have under Canadian consumer protection law or any other law that applies to you. Nothing in this section creates a guarantee of a particular support outcome, and we do not claim that our support process has been approved or certified by any government or regulator. If we update this support contact section, we will post the updated version on the legal information page, and the updated version will apply to support requests received after the update date.
